72-hour refund offer
Request a refund within 72 hours of the purchase timestamp by emailing support@smlemed.com from your account email. Include your order reference and a short explanation. The offer applies to Basic and Pro passes.
For this voluntary offer, the account must have attempted fewer than 50 paid practice questions, must not have started a Grand Mock, and must not have used automated extraction or shared paid content. Public demo activity does not count toward this threshold. These conditions do not limit a remedy required by law, a duplicate charge correction, or Lemon Squeezy's own refund obligations.
Faulty access and billing errors
If a pass is not delivered, a paid feature materially differs from its description, or a duplicate charge occurs, contact support even if the voluntary window has ended. We will investigate and provide an appropriate remedy under applicable law and the payment provider's terms.
How refunds are processed
Approved online refunds are processed through Lemon Squeezy to the original payment method. Bank and payment-provider processing times vary; we cannot promise an immediate credit. Access attached to a refunded purchase is withdrawn. Lemon Squeezy's buyer terms and applicable law may provide additional rights.
Pro assurance extension
Pro includes one eligible 90-day access extension if you sit the SMLE during your paid Pro access period, receive a failing result and request the extension within 30 days of that result. There is no question-completion requirement. Send your exam date, result date, order reference and a redacted result to support. Hide identification numbers and unrelated personal information.
Support verifies eligibility and applies the extension once. This is additional study access, not a cash refund, examination fee reimbursement or promise that you will pass. It is separate from the 72-hour refund offer.
No recurring billing
Passes expire at the end of their access period. There is no automatic renewal to cancel. Any rights you have under mandatory consumer law remain unaffected by this policy.